MESSAGE FROM THE CEO
The idea for a transport company that excels in every area came from seasoned logistics and software experts identifying how the industry could be revolutionised and improved through ground-breaking technology and a complete re-focus on what customers want.
Felix Transport was born, providing the best customer service experience in Adelaide through a platform of complete transparency, real-time tracking, the industry’s best staff and drivers, and unrivalled service.
In achieving our aim, we never compromise on quality and efficiency. We take a proactive approach to understanding and managing the needs of our customers, employees, contractors, community, and other stakeholders. We believe this is the most effective way to forge a sustainable organisation with the right framework to grow and adapt to the future.
Strategy. Implementation. Results
- Shift the industry focus from profits to customers desires.
- Design and implement the most advanced delivery booking and tracking system.
- Liaise constantly with customers to gauge customer satisfaction levels.
- Refine, refine, refine.
- Repeat steps 1 through 5.